Kimberley Scammell

Profile

In September 2026, our About page listed Kimberley Scammell — Customer Experience.

Kimberley's About profile focuses on solving problems, improving how things are done and helping clients feel supported.

This dated profile does not confirm present availability or project assignment. Contact Urban Angles for an introduction.

Reaching our Customer Support team
Phone 1300 144 255
Email studio@urbanangles.com
Hours Monday to Friday, 8:30 am – 5:30 pm

You can place orders in DREAM outside support hours. Contact Customer Support during its listed hours for help with rescheduling or express requests; response timing needs confirmation.

What our support team handles

Booking through DREAM

You place orders in DREAM, our client platform: select the services, enter the property details, set the access arrangement, add any notes for our crew, and confirm. The order then appears with its status, and we deliver finished files back to the same place.

The details that decide your delivery date

Detail Why it matters
Access arrangement Must be confirmed 24 hours in advance
Selections timing Selections after 5 pm count as the next business day
Express delivery Request it at the time of ordering; needs 48 hours' notice for photography; not available on video
Video bookings Video requires a separate booking from photography
Preferred crew member Can be noted on the order, but our FAQ states a specific photographer cannot be directly reserved

Standard turnaround

Deliverable Turnaround
Photography, no proofing Close of business next business day
Photography, with proofing Close of business the business day after selections
Floor plans Close of business the business day after measuring
Social and Showcase video, first draft 2 business days
Prestige and Custom video, first draft 3 business days
Virtual Styling or Virtual Dusk +24 hours after initial retouching
Minor video amendments 2–4 business hours

Express photography and floor plans have a published target of delivery before midday the next business day, for an additional charge.

Changing or cancelling

Situation Fee
Daytime photography cancelled less than 3 hours before $55
Dusk, video or drone cancelled less than 24 hours before $110
Reschedule because of adverse weather No fee

Files and retention

We retain deliverables for about 90 days. Download and archive anything you need to keep beyond that.

We retain copyright in the material we produce unless a signed agreement says otherwise; the client receives a licence covering the agreed media, territory and duration.

Published delivery times are estimates, subject to the booked product, full instructions, required selections and approvals, and the applicable written quote. Photography timing starts after the shoot, or after selections where proofing applies; video first-draft timing starts after filming. Confirm the delivery date for your order.

The fee table follows the FAQ’s less-than-24-hours rule for dusk, video and drone; The Urban Angles Way uses different same-day wording. Confirm the cancellation terms for your booking.

Get in touch

Contact Urban Angles · Email studio@urbanangles.com · Call 1300 144 255

About and team overview · Team archive · Help and FAQs · Open DREAM

What role is listed for Kimberley Scammell?

Kimberley Scammell is listed as Customer Experience in the Urban Angles About page captured in September 2026. This is dated source information.

What does Kimberley’s Customer Experience profile emphasise?

It emphasises problem solving, finding better ways of working and supporting clients.

Can I request Kimberley Scammell for a project?

Contact Urban Angles to discuss an introduction or project assignment. The archived profile does not confirm Kimberley Scammell’s current availability.

When are the finished files delivered?

On our current published terms, photography files are available by close of business on the business day after the shoot. With proofing, the clock starts when selections are submitted, and selections after 5 pm count as the next business day.

Can delivery be brought forward?

Express delivery before midday on the next business day is available for an additional charge. It must be requested at the time of order and at least 48 hours before the booking, and it is not available on video.

How do I request a change to an image?

Image selections and markup pins go through DREAM. Place the pin on the part of the image that needs attention and add a clear comment, which reaches the team member scheduled to retouch it.

How quickly are minor amendments turned around?

Minor amendments are normally available in 2 to 4 business hours, and additional charges may apply depending on the request and scheduling.

How long are the delivered files kept?

Final assets are kept for about 90 days and then removed, so download and store them in your own system. That is approximate published guidance rather than a contractual retention period.

How much notice do you need for property access?

Access details are needed 24 hours in advance. A contact name and phone number helps our field crew resolve problems such as finding the property or coordinating arrival.

Who owns the images we commission?

We retain copyright unless a signed agreement says otherwise, and you receive a licence for the agreed media, territory and duration. Tell us up front where the assets will run so the licence covers it.

How do I start a project with you?

Share the property or development address, the services you need, the campaign channels, any access constraints and your preferred delivery date. We will confirm scope, availability and price on a current quote before anything is booked.

Images on This Page