Client Onboarding T&Cs
This document describes the wording on Urban Angles' public website. It is a business-reference summary, not a determination of legal enforceability or a replacement for the applicable written quote and contract.
Legal identity and scope
Clause 20 of the customer terms defines “UA” as Urban Angles Pty Ltd (ABN 47 099 585 529), for itself and as agent for its suppliers. It defines the Governing State as Victoria. These are website-reported details, not independently checked registry data. The terms use “Suppliers” broadly, including related entities supplying services, and their definition of goods can include services. The preamble gives precedence to contrary provisions in a written supplier quote. Customer terms
Do not infer a particular contracting subsidiary, ownership structure, incorporation date or authorised signatory from the trading name or staff biographies.
Quoting, payment and delivery
| Topic | Published position | KB qualification |
|---|---|---|
| Payment | Clause 1 states payment within 14 days of invoice, or another notified period; certain supplies can require cash before delivery. | Not an unconditional credit entitlement for every customer. Check the account and quote. |
| GST | Clause 2 says quoted prices exclude GST. | Do not silently describe every dollar figure elsewhere on the website as GST-inclusive. |
| Price changes | Clause 2 permits changes on 14 days' notice where considered reasonably necessary. | A website starting price is not a binding tailored quotation. |
| Included scope | Clause 6 confines a quote to the goods in its specification. | An optional service in a brochure is not automatically included. |
| Delivery | Clause 3 conditions estimates on full and final instructions and says times are not guaranteed. | Retain the FAQ's business-day, proof-selection and approval triggers; avoid guaranteed deadlines. |
| Performance | Clause 7 distinguishes estimates from performance specifically guaranteed in writing. | Do not turn marketing examples into guaranteed sales results. |
Source: Customer terms, clauses 1–3 and 6–7. Operational detail: 11 — Turnaround, pricing and policies.
Copyright and permitted image use
The website's clause 5 says that, unless otherwise agreed in signed writing, suppliers retain copyright and moral rights in images and ownership of originals and processed files. Customers receive a non-exclusive, non-transferable licence, with media, territory and duration as permitted by the supplier. Passing on or selling images to third parties requires written permission.
An assistant should therefore not promise ownership transfer, perpetual unrestricted reuse, resale rights, free sharing with another agent, or unrestricted third-party publication. Refer the proposed use and the applicable agreement to Urban Angles. Delivery of a file by DREAM is not evidence of unrestricted copyright ownership. Customer terms, clause 5
Credit and guarantor terms
The guarantor page says guarantors are required for the credit arrangement described as 14-day invoicing. Its clauses address guarantees, indemnities, changes to the applicant's obligations and security over real or personal property. The customer terms also contain security-interest, enforcement, default, limitation, dispute and variation provisions.
These are consequential contract provisions. Retain their source documents for exact wording and route questions about acceptance, liability, guarantees or enforceability to an authorised business representative or qualified adviser. This KB does not represent that any customer or guarantor has accepted them. Guarantor terms, Customer terms
Privacy policy: what the website states
The policy describes collection of device and browsing information, including IP address, browser, timezone, cookies, referring sites or search terms, viewed pages and site interactions. It names cookies, log files, web beacons, tags and pixels. It refers to both Device Information and Order Information, although the recovered text does not comprehensively enumerate order-data fields.
Stated purposes include communication, marketing aligned with preferences, risk and fraud screening, analytics, site improvement and advertising-campaign assessment. It describes sharing with service providers, Google Analytics and disclosures for lawful requests or protection of rights. It discusses targeted advertising and links to opt-out resources. The policy says it does not alter collection practices in response to browser Do Not Track signals. These are statements of the published policy, not an audit of actual technical behaviour. Privacy policy
Privacy contact and address inconsistency
- The privacy policy gives studio@urbanangles.com and 35 Mount St, Prahran VIC 3181, Australia for correspondence.
- The current Contact page identifies the head office as Level 5, 459 Church Street, Richmond VIC 3121.
- Use the Contact page for general office enquiries. Confirm the correct postal address for privacy correspondence rather than silently replacing or merging the addresses.
Sources: Privacy policy, Contact.
Unverified details
The public pages do not establish a universal licence duration, a complete account-specific fee schedule, the exact contract applicable to a particular customer, a current privacy-policy approval date, a complete processing/subprocessor register, or a universal asset-retention guarantee. The approximate final-asset retention statement on the Urban Angles Way page is discussed in 10 — DREAM. The complete preserved source texts remain available in the source archive.
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What do the client onboarding terms cover?
The supply of goods and services — payment and settlement, price and GST, delivery and risk, copyright and image licensing, retention of title, returns and limits of liability, how the terms can be amended, and governing law. The answers here point to what the document contains; the published terms govern and should be read in full before signing.
Who is the contracting party?
The terms define UA as Urban Angles Pty Ltd, ABN 47 099 585 529, acting for itself and as agent for the suppliers described in those terms. Contracts are governed by the laws of Victoria, with disputes referred to a court of competent jurisdiction in that State or another court nominated by the supplier.
What are the payment terms?
Standard payment is 14 days from invoice date, or another period as notified. Terms can vary with lease, hire purchase or credit account arrangements as set out in the supplier's quote, and certain supplies may require payment before delivery if you are notified.
What happens if an invoice is not paid?
The terms treat non-payment as a breach of contract, allow the supplier to treat the agreement as repudiated and refuse further supply, apply interest calculated under the Penalty Interest Rates Act 1983 (Victoria), and make the customer liable for enforcement costs including legal fees, mercantile agent fees and bank dishonour fees. Read the clause itself for the precise position.
Are quoted prices final?
Quoted prices exclude GST, and exclude delivery, packaging, freight and insurance. Prices are subject to change on 14 days' notice where the supplier considers it reasonably necessary.
Who owns the images, and what can I do with them?
Unless otherwise agreed in signed writing, the supplier retains copyright and moral rights in all images produced, and retains ownership of originals and processed files. The customer receives a non-exclusive, non-transferable licence limited to the media, territory and duration the supplier permits. Images may not be passed on, sold or shared with third parties without written permission.
Is title to goods transferred on delivery?
No. Until all money owed is paid in full, the supplier retains beneficial title in goods supplied, and a Personal Property Securities Act security interest vests in Urban Angles Pty Ltd as trustee for the suppliers. Separately, goods are at the customer's risk during transit and visible damage must be reported within 24 hours of receipt.
Are delivery dates guaranteed?
No. The terms state that quoted times or dates are estimates based on receipt of full and final instructions, cannot be guaranteed, and are not a condition of supply. The supplier is not responsible for loss, damage or delay from causes outside its control.
What should I read closely before signing?
The clauses covering limits of liability and exclusion of warranties, returns, retention of title and PPSA security, image licensing scope, and the provision allowing the supplier to alter the terms on 14 days' written notice. These carry real commercial consequences — read the published document and take your own advice rather than relying on a summary.