DREAM

Your Digital Real Estate Asset Manager

DREAM is our Digital Real Estate Asset Manager for ordering, scheduling, shared Favourites, property access, proof selections and image markups. Sign in to DREAM, or see Help FAQ for ordering guidance.

Why DREAM

DREAM is designed to give you more control, transparency and efficiency when booking photography, organising floor plans and downloading finished assets.

Order and booking terminology

The Urban Angles Way defines an order as the whole property job and bookings as the individual services within that order. Photography and a floor plan can therefore be separate bookings belonging to the same property order. Supply preferred dates, access information, contacts and specific capture requirements when ordering. See Orders & Bookings.

Place an order

Our published order sequence is:

  1. Sign in with the username and password provided for the account.
  2. Enter the property's address and details.
  3. Choose products using a saved Favourite or build a selection.
  4. Schedule the selected products.
  5. Review the details and confirm.

We send an email notification once your order is confirmed. For account setup, use the Sign Up Now contact pathway or ask our support team. See DREAM and the Ordering FAQ.

Key features

DREAM brings ordering, scheduling and delivery together with these features:

Published feature name Published capability
1. Simple Online Ordering Order all marketing services in one place — photography, video, drone, floor plans and more. DREAM guides you through the selections so you choose the right products for the listing.
2. Smart Booking System Select a preferred date and time for shoots. If a specific time is unavailable, nominate a preference and our Customer Experience Team confirms the closest available option.
Package Favourites Save commonly used product combinations as "Favourites" for repeat ordering — aimed at teams wanting consistency across every listing.
3. Easy Markups The markup tool adds post-production notes directly onto the images, to save back-and-forth.
4. Streamlined Delivery Portal We deliver finished assets into DREAM for viewing and download, organised by listing, accessible anytime.
5. Integrates multiple services for efficiency Brings all services into one workflow — combine photography with drone or video, add floor plans, or bundle products for cost-saving advantages.
6. Transparent Job Tracking From booking confirmation to asset delivery, see the full progress of jobs; we describe this as real time.
7. Team Friendly Access Invite team members to collaborate, with clear job histories, asset libraries and shared favourites.
8. Designed for Scalability Built for a single agent through to a large office handling high volumes, maintaining consistency as marketing expands.

Office administrators manage shared Favourites. Confirm account permissions, storage requirements and any high-volume needs with our team.

If your preferred time is unavailable, nominate a preference where the account offers that option, or call support to check alternatives. We confirm availability before the appointment is booked. See DREAM and the Bookings and Favourites FAQ.

What a customer says about it

Daisy Wren, DREAM customer:

DREAM makes my life so much easier. I can book shoots, order everything I need, and download my assets without waiting on anyone. It's all in one place, and I can do it myself in minutes.

Product selection terminology

Term Meaning in the FAQ
Favourite A reusable combination of products, performing the role customers may previously have called a package
Saved Favourite An office product combination selected during a new order
Build your Own The alternative to starting with a saved product combination
Prestige Photography Our FAQ says Prestige is now the base standard for all our photography products; users select an initial image quantity and additional images
Proofing Customer selection of the images to receive final post-production
Non-proofed photography The photographer chooses the images to finalise
Add-on pricing Pricing designed around ordering multiple services for one listing; our FAQ describes an economy of scale but gives no general rate table

A larger image selection allows more time on site for capture. Prestige is the base standard for photography, with proofing selected separately; Prestige also remains a video product name. See the Ordering and Turnaround FAQs.

Favourites and office permissions

Office administrators manage Favourites. Once an administrator creates one, it is available for the office to select. Only an administrator can edit the shared Favourite.

When placing an order, select a Favourite and proceed to the product page to add products for that order. Only an office administrator can edit the saved office-wide Favourite. See the Favourites FAQ.

Schedule products

After products are chosen, DREAM displays the dates and times available for each service. You may choose the same date or different dates for different products.

See the Bookings FAQ.

Change bookings and access

Task Published route
Reschedule before the booking day Use the Dashboard calendar icon, or select the date within the order details
Reschedule on the booking day Call Customer Support on 1300 144 255
Cancel or reschedule using self-service DREAM supports this when it is not the same day; relevant notice-period fees may still apply
Update access from the Dashboard Select the booking's calendar icon and change the access information
Update access from the order Select the booked time and update the access details

You must advise access 24 hours in advance. We notify you the day before the booking if our team still lacks access details. Different booking days may have different access arrangements.

Access arrangements include a key safe, meeting someone on site, key collection for a fee, or no private access where the work does not need it. For an on-site meeting, provide a contact name and phone number. Confirm the key-collection charge when booking. See the Access and Bookings FAQ.

Cancellation charges and adverse-weather exceptions are recorded in Turnaround, pricing and policies. Being able to make a change in DREAM does not, by itself, mean it is free.

Select proofs and request image changes

When proofs are ready, an email provides a link to the images. You review them in DREAM, select those to proceed and submit the selection for post-production. Our FAQ says these selections must be made through DREAM and describes phone or email selections as slower.

After selecting images, place markup pins precisely where a change is needed and include clear comments. Submit photography and floor-plan markups through DREAM/UA Portal; video amendment comments use Vimeo. You can also download a proof sheet. See Proofing and Amendments.

Proof selection is a delivery dependency: final-file timing for proofed photography begins after the selections are submitted, subject to the published cutoff. Permanent-feature removal requests have a separate written-acceptance policy; the availability of a markup tool does not waive it. See the Image selections, Markups and Retouching FAQs.

Delivery context

We deliver campaign assets through our app, with sizing adapted to your workflow. Confirm the required publishers, platforms, file formats and any integration before relying on automatic publication. See Our Process.

Retain your own copies

We retain final assets for about 90 days and then remove them. Download final assets and keep your own copies; ask about any retrieval need before relying on it.

Confirm any special retention or recovery requirement with us. See Historical Orders / Archive Retrieval.

Choosing photography and proofing

The Urban Angles Way uses Standard, Rental and Prestige photography labels, with proofing associated with Prestige and available for a fee on the other labels. Our Help FAQ describes Prestige as the base standard and proofing as a separate choice.

Check the actual products and proofing option shown in DREAM before confirming an order. Adding or swapping images may attract fees; confirm the current price. See UA terminology and the Ordering FAQ.

Customer Support

Item Published detail
Team Our Customer Support team
Phone 1300 144 255
Email studio@urbanangles.com
Hours Monday to Friday, 8:30 am–5:30 pm
Timezone Confirm with support
Public holidays Confirm holiday availability

Call for same-day rescheduling. Our support team can also check unavailable preferred slots and other booking questions. Confirm the timezone and public-holiday availability when needed. See the support block and booking instructions.

Check your order

Use your DREAM account to check order confirmation, booked services, pricing, Favourites and file readiness. Contact Customer Support if anything is unclear.

A requested booking is not confirmed until you receive confirmation.

Continue exploring Urban Angles

Explore all services · View the portfolio · Contact the team · Open DREAM

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What is DREAM?

Urban Angles' Digital Real Estate Asset Manager — the platform behind ordering and delivery. It handles ordering, scheduling, team access, favourites, proof selection, amendment markups, delivery and order tracking in one place.

How do I place an order in DREAM?

Sign in with your account credentials, add the property address and details, select a saved Favourite or build your own product selection, schedule each product against available service times, then review and confirm. You receive an email confirmation.

What is the difference between an order and a booking?

An order covers the whole property job. A booking is an individual service within it — photography, or a floor plan. One order can hold several bookings, each scheduled separately. Photography and floor plans can share an appointment; video requires its own booking.

What are Favourites?

Favourites are saved product combinations for repeat ordering. Office administrators create and edit shared Favourites for everyone in the office. When placing an individual order, you can add products to a selected Favourite without changing the shared saved combination.

How do I reschedule through DREAM?

Before the booking day, use the calendar icon on your Dashboard or select the date inside the order detail page. On the booking day itself, call Customer Support on 1300 144 255 — same-day changes cannot be made in DREAM. Self-service rescheduling does not waive the notice-period cancellation fees.

How do I update access details?

Select the booking's calendar icon on the Dashboard and change the access information, or select the booked time within the order and update it there. Access details are needed 24 hours in advance, and you will be notified the day before if they are still missing.

How do I select images and request amendments?

When proofs are ready, an email links to your images in DREAM. Select the photographs for post-production, then position markup pins where changes are needed and add clear comments. Photography and floor-plan amendments use DREAM; video comments use Vimeo. Confirm the review channel for other products. Email or phone selections process more slowly.

Do video amendments go through DREAM?

No. Photography and floor-plan amendments use DREAM; video amendment comments go through Vimeo. Minor video amendments are normally turned around in 2–4 business hours, and extra or out-of-scope amendments may attract a fee.

How long are delivered files available in DREAM?

Approximately 90 days, after which they are removed. Download and store your own copies rather than treating the portal as archive storage — indefinite access and archive recovery are not guaranteed.

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