The Urban Angles Way

Order, Booking, Proof, Post-Production and Delivery

Our five stages cover choosing services and briefing, capture, reviewing proofed jobs, retouching/drafting/editing, and delivery through the UA Portal or an integrated marketing platform. Photography and floor-plan feedback use the portal; video comments use Vimeo.

Workflow model

We tailor the workflow to your brand and way of working: plan the project, produce and check the assets, then deliver them through our app. The production schedule depends on the services and scope. See Our Process.

1. Prepare the client information

Our onboarding page asks prospective clients to have these items ready:

Information What the page explicitly requests
Business details ABN and/or ACN, plus the finance contact
Marketing details Logos, style guides and information about the desired brand character
Terms Familiarity with the linked client Terms and Conditions

Confirm any account setup or booking requirements with us; providing onboarding information alone does not confirm a booking. See Onboarding.

Our client Terms and Conditions allow a written quote to provide different terms. The usual invoice period is 14 days, subject to the quote or notified arrangements; quoted prices exclude GST, delivery dates are estimates, and image use is licensed. Review the terms applying to your engagement. See Turnaround, pricing and policies and Client terms and licensing.

2. Establish the brief and plan

Our process page describes a dedicated account team working with the client to understand:

We develop the plan around your needs. Confirm the account team, review arrangements and budget as part of that discussion. See Our Process.

Useful details to prepare: the property or development, campaign audience, deliverables, brand guidelines, publication channels, deadline, access arrangements and review contact. This is a preparation guide rather than a fixed list of required inputs.

3. Configure the order and schedule

Our FAQ provides the operational ordering path in DREAM:

  1. Sign in using the supplied account credentials.
  2. Add the property address and details.
  3. Select a saved Favourite or build a product selection.
  4. Schedule each product.
  5. Review and confirm the order.

The Urban Angles Way defines an order as the overall property job and a booking as an individual service within it, such as photography or a floor plan. An email follows confirmed orders. Available service times are displayed during scheduling, and products can be booked for the same or different days. Photography and floor-plan work can be scheduled together; video requires a separate booking to avoid interference between teams. Wait for confirmation before treating a requested slot as booked. See the Ordering and Bookings FAQ.

DREAM's “Favourites” are saved combinations of products. Office administrators create and edit them for office-wide use. A user can add products to a selected Favourite during an individual order; that is different from editing the shared Favourite itself. See DREAM ordering and support for the detailed ordering guide.

4. Arrange access

Our FAQ lists several access methods: a key safe, meeting an agent/vendor/tenant or another person on site, key collection for an additional fee, or no private access where the job does not need it. Different days can have different access arrangements.

Access information must be provided 24 hours in advance. The FAQ says customers receive a reminder the preceding day when access details are missing. A contact name and phone number help our field staff resolve problems such as finding the property or coordinating arrival. Confirm the key-collection fee when ordering.

Access details can be changed through the Dashboard calendar control or the booked-time entry inside an order. Same-day rescheduling requires a call to customer support. See the Access and Bookings FAQ.

5. Produce the assets and check quality

Our process page lists photography, filming, creation, colour correction, editing and design as activities performed by our teams, according to the project. It states that work is created within the client's brand identity and overseen by a quality-control team for accuracy and standards.

Agree quality and review requirements for the project; unlimited corrections are not an automatic inclusion. See Our Process.

For photography, our FAQ says the product's image count influences the time allocated on site. Proofing is an optional choice: with proofing, the client chooses which images proceed to post-production; without it, the photographer makes that selection. The FAQ describes all photography products as using Prestige as the base standard, rather than identifying Prestige as a separate photography tier in the current DREAM workflow. See the Ordering FAQ.

6. Review, select and amend

Customers receive an email when proofs are ready. The email leads to DREAM, where image selections are submitted to our post-production team. For image amendments, use pins positioned on the part of the image that requires attention and add clear comments. The Urban Angles Way specifically routes photography and floor-plan amendments through the UA Portal and video amendment comments through Vimeo; do not assume that every type of feedback uses the same channel. The FAQ states that these selections and markups should be submitted through DREAM; email or phone selections slow the process.

Proofed photography timing starts when you submit selections, with selections after 5 pm counted as next-business-day receipt. Without proofing, timing starts after the on-site shoot. Video schedules refer to a first draft, with colour grading after final-draft approval for Prestige and Custom. See Turnaround, pricing and policies.

Additional amendments

Delivery of additional amendments depends on the request and on scheduling. Minor video amendments are normally available in 2–4 business hours, and additional charges may apply.

7. Deliver the campaign assets

We deliver assets through our app to publishers and platforms, sized for your workflow. Confirm the supported destinations, file formats and integration arrangements for your order.

DREAM supports ordering, booking, proofing and photography/floor-plan markups. Sign in to the Urban Angles app. See Our Process and the DREAM FAQ.

UA Lingo

Our field teams are "guilty of using technical jargon on the field". Here are the terms you may hear, including package labels used on this page. Check the booking notes below for the proofing and cancellation conditions that apply.

Term What it means
Access How the field team will get into the property — a key safe, an agent or vendor meeting, key collection, or no access required at all. Let us know; we will remind you if this is not provided.
Alternate Angles We generally take 50% more angles on all shoots. With Prestige Photography, online proofing is provided so you can check all angles. With Standard and Rental photography, selections are made by the photographers; proofing can be added for a fee, pre or post shoot. There is also a cost for adding or swapping Extra Images.
Amendments / Markups Comments or points-of-interest (Drone) left on images for selection. Photography and floor-plan markups go through the UA Portal so they reach the team member scheduled to retouch. Video amendments go through Vimeo.
Briefs The specific details of what to capture — vital for video, helpful for photography. May include features to highlight, specific angles, bedrooms, bathrooms, and whether the property is vacant, owner-occupied or tenanted.
Cancellations & Reschedules Charges apply for day bookings cancelled within three hours, and for dusk, drone or video shoots cancelled same-day. The applicable charges are on your price list in the UA Portal.
Dusk Images captured at dawn or in the evening. The times shift through the year with the season, and are locked in around sunrise or sunset.
Express Prioritised next-business-day delivery before midday for photography and floor plans. Must be requested at the time of order and in advance of booking; additional charges apply; not available on video products.
Historical Orders / Archive Retrieval Campaigns run about six weeks; final assets are kept for about 90 days and then removed. Save your files somewhere safe.
Orders & Bookings An order relates to the whole property; bookings are the services within it — photography is a booking, a floor plan is a booking. Provide the preferred date and time, access details and as much briefing information as possible.
Preferred Date / Time We will always attempt the preferred time, but may need to alter it based on availability, and will discuss it with you if that happens.
Proofing & Selections Selecting images and angles online through the portal; a proof sheet can be downloaded. All selections, amendments and markups go through the portal. Prestige Photography includes online proofing; Standard and Rental selections are made by the photographers, with proofing available for a fee.
Revisits / Reshoots Sometimes a return visit is needed. An extra image after the fact attracts charges; if we miss a shot you asked for, we cover the cost. A revisit is not a split product.
Virtual Services Updating and retouching images in post-production — turning a day façade shot into dusk (Virtual Dusk) or adding furniture to an empty home (Virtual Styling). Additional charges do apply.

See Floor plans and virtual services for the Virtual Dusk and Virtual Styling product pages, and Turnaround, pricing and policies for the published charges.

Before booking: our Help FAQ describes Prestige as the base photography standard with proofing selected separately, so the label alone does not confirm proofing. Its cancellation threshold is less than 24 hours for dusk, drone and video ($110), which differs from the same-day wording above; daytime photography is less than 3 hours ($55). Adverse-weather rescheduling is free. Confirm the applicable cancellation terms for your booking. Express photography must be requested at order and at least 48 hours before the booking, for an additional charge; confirm notice for floor plans. Missing-angle requests are reviewed by Photography Management against the booked product and coverage standards before a paid revisit or complimentary reshoot is arranged.

Save delivered assets

We keep final assets for about 90 days and then remove them. Download and retain your own copies; confirm special storage or retrieval needs before relying on later access.

Who does what

Party or role Responsibility described on the website
Client Supplies brand and business details, communicates expectations, confirms products and schedule, provides access, and selects images when proofing is purchased
Office administrator Creates and edits shared DREAM Favourites
Account team Develops the project plan around the brand, workflow, timeline and budget
Production teams Capture or create the selected assets
Quality-control team Oversees output for accuracy and our standards
Post-production team Receives submitted selections and image-change requests
Customer Support Handles scheduling help, same-day changes and other support requests

Discuss any additional responsibilities when planning the project. See Our Process, Onboarding and the FAQ.

Support and items to confirm

Customer Support is available Monday to Friday, 8:30 am–5:30 pm, at 1300 144 255 and studio@urbanangles.com. Confirm the timezone and public-holiday availability when needed.

Confirm the actual project scope, schedule, price, relevant terms and any unusual source-image or access requirements with our team. Public descriptions of a tailored process and quality control are not guaranteed sales outcomes or a universal turnaround promise.

Continue exploring Urban Angles

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What is The Urban Angles Way?

The published stages are Order, Booking, Proof, Post-Production and Delivery. Customer image selection applies to proofed jobs; without proofing, the photographer selects the images.

Stage 1 — Order: how does it work?

Choose products through the UA Portal (DREAM) or with help from Customer Support, and supply briefing notes, access information and contact details. An order covers the whole property job; each individual service within it — photography, a floor plan — is a separate booking with its own schedule.

Stage 2 — Booking: what happens on the day?

Expert field teams work the angles, space and light of the property. Brief any specific requirements before the booking rather than on the day, so they can be planned into the shoot. Access details need to be with Urban Angles 24 hours ahead.

Stage 3 — Proof: how do I select and amend?

You receive an email when proofs are ready. Review the images, make your selections, and flag amendments using pin-based markups in the UA Portal for photography and floor plans, or through Vimeo for video. Submitting through the portal processes faster than email or phone.

Stage 4 — Post-Production: what happens to the files?

Retouching for photography, drafting for floor plans and production editing for video, completed to timeframes matching your brand style and the service tier booked. Work is created within your brand identity and checked by a quality-control team.

Stage 5 — Delivery: how do I receive the assets?

Campaign assets arrive through the UA Portal or an integrated marketing platform, sized and configured for the way you work, ready to go live.

When does the delivery clock actually start?

For standard photography, from completion of the onsite shoot. For proofed photography, from when you submit your selections — and selections made after 5 pm count as received the next business day. For floor plans, from when measuring is completed on site. For video, from completion of filming.

What are the standard turnaround times?

Photography is delivered by close of business the next business day after the shoot, or submitted selections for proofed work; selections after 5 pm count as next-business-day receipt. Floor plans follow measuring. Social/Showcase video first drafts take two business days; Prestige/Custom take three, with grading after final-draft approval. Express photography and floor plans can be delivered before midday on the next business day for an additional charge. Request Express when ordering and before the booking. The FAQ specifically requires at least 48 hours’ notice for photography; confirm the required notice for floor plans. Express is not available for video. These are published operating estimates; confirm the final deadline for your order.

How long do I have to download my files?

Assets are retained for approximately 90 days and then removed. Download and store your own copies — indefinite portal access and archive recovery are not guaranteed.

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