Our Process

From brief to delivery

We tailor the workflow to your brand and way of working: plan the project, produce and check the assets, then deliver them through our app. We agree the workflow at the beginning of a relationship or project. Timing depends on the services and scope. Our Process

1. Prepare the client information

Before your first project, prepare these items:

Information What to prepare
Business details ABN and/or ACN, plus the finance contact
Marketing details Logos, style guides and information about the desired brand character
Terms Familiarity with the linked client Terms and Conditions

Confirm any billing, payment or file-format requirements with your account team. Supplying onboarding information alone is not confirmation of an account or booking. Onboarding

Our onboarding page links to client Terms and Conditions. Their preamble makes them subject to any different provision in a written quote. Published terms include a usual 14-day invoice payment period, subject to the quote or notified changes; our quoted prices exclude GST; delivery dates are estimates; and image use is licensed rather than a general transfer of copyright. See Turnaround, pricing and policies and Client terms and licensing for details. Review your quote and terms alongside the operational FAQ guidance for your engagement.

2. Establish the brief and plan

Our dedicated account team works with you to understand:

We then develop a plan around those needs. Confirm the account-team arrangements, meeting frequency, project tools and fees for your scope. planning stage

For a useful brief: identify the property or development, campaign audience, deliverables, brand guidelines, publication channels, deadline, access arrangements and review contact. Your account team will confirm which inputs your project requires.

3. Configure the order and schedule

Place your order in DREAM:

  1. Sign in using the supplied account credentials.
  2. Add the property address and details.
  3. Select a saved Favourite or build a product selection.
  4. Schedule each product.
  5. Review and confirm the order.

The Urban Angles Way defines an order as the overall property job and a booking as an individual service within it, such as photography or a floor plan. An email follows confirmed orders. order terminology We display available service times during scheduling, and you can book products for the same or different days. Photography and floor-plan work can be scheduled together; video requires a separate booking to avoid interference between our teams. Treat a requested time as provisional until your order is confirmed. Ordering and Bookings FAQ

DREAM's “Favourites” are saved combinations of products. Office administrators create and edit them for office-wide use. A user can add products to a selected Favourite during an individual order; that is different from editing the shared Favourite itself. See DREAM ordering and support for the detailed ordering guide.

4. Arrange access

Access options include a key safe, meeting an agent/vendor/tenant or another person on site, key collection for an additional fee, or no private access where the job does not need it. Different days can have different access arrangements.

You must provide access information 24 hours in advance. We send a reminder the preceding day when access details are missing. A contact name and phone number help our field staff resolve problems such as finding the property or coordinating arrival. Confirm the key-collection fee when booking.

You can change access details through the Dashboard calendar control or the booked-time entry inside an order. Same-day rescheduling requires a call to our customer support team. Access and Bookings FAQ

5. Produce the assets and check quality

Our teams photograph, film, create, colour-correct, edit and design according to the project scope. We work within your brand identity, with our quality-control team overseeing accuracy and standards.

Agree any specific review, acceptance or revision requirements in your project scope. Unlimited corrections are not implied. production stage

For photography, the product's image count influences the time allocated on site. Proofing is an optional choice: with proofing, the client chooses which images proceed to post-production; without it, our photographer makes that selection. Our FAQ describes all photography products as using Prestige as the base standard, rather than identifying Prestige as a separate photography tier in the current DREAM workflow. Ordering FAQ

6. Review, select and amend

You receive an email when proofs are ready. The email leads to DREAM, where you submit image selections to our post-production team. For image amendments, use pins positioned on the part of the image that requires attention and add clear comments. The Urban Angles Way specifically routes photography and floor-plan amendments through the UA Portal and video amendment comments through Vimeo; use the channel appropriate to your deliverable. proof and amendments workflow Our FAQ states that these selections and markups should be submitted through DREAM; email or phone selections slow the process.

The timing for proofed photography begins with submission of the selections, subject to our FAQ's 5 pm cutoff. It therefore differs from photography delivered without customer proofing. Video timings refer to a first draft, and our FAQ notes that we complete colour grading after approval of the final draft. See Turnaround, pricing and policies when planning your campaign dates. Image selections, Turnaround and Editing FAQs

7. Deliver the campaign assets

We deliver assets from our app to publishers and platforms, sized and configured for your workflow. Confirm supported destinations, file formats, integrations and export requirements for your campaign; automatic syndication to every portal is not a standard promise.

Use DREAM for ordering, booking, proofing and image markups. Sign in to the Urban Angles app using the details supplied for your account. delivery stage, DREAM FAQ

Save delivered assets

The Urban Angles Way says we keep final assets for approximately 90 days and then remove them, and asks customers to save their files. Download and retain campaign assets in your own storage. Indefinite portal access and later archive recovery are not guaranteed. This is approximate website guidance, not a guaranteed contractual retention period, and the exact start date should be confirmed if it matters to your campaign. Confirm any special storage requirement. historical orders and archive retrieval

Who does what

Party or role Responsibility
Client Supplies brand and business details, communicates expectations, confirms products and schedule, provides access, and selects images when proofing is purchased
Office administrator Creates and edits shared DREAM Favourites
Our account team Develops the project plan around the brand, workflow, timeline and budget
Our production teams Capture or create the selected assets
Our quality-control team Oversees output for accuracy and our standards
Our post-production team Receives submitted selections and image-change requests
Our Customer Support team Handles scheduling help, same-day changes and other support requests

Your quote and agreed project scope set out the responsibilities for your engagement. process, onboarding, FAQ

Support and items to confirm

Customer Support is available on Monday to Friday, 8:30 am–5:30 pm, at 1300 144 255 and studio@urbanangles.com. Confirm the timezone and public-holiday arrangements when needed.

Confirm the actual project scope, schedule, price, relevant terms and any unusual source-image or access requirements with us. Our public descriptions of a tailored process and quality control are not guaranteed sales outcomes or a universal turnaround promise. Customer Support section

Continue exploring Urban Angles

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What are the stages of an Urban Angles project?

The process page describes three themes: plan with a dedicated account team, produce and quality-check work within the brand identity, and deliver through the Urban Angles app. The related Urban Angles Way describes five operational stages: Order, Booking, Proof for proofed jobs, Post-Production and Delivery.

What happens before the first booking?

A dedicated account team works with you to understand what your brand needs to communicate, how you operate, what you expect from a marketing partner, and a practical workflow, timeline and budget. We then develop a plan around those needs. The process overview does not specify meeting frequency or project-management tools; confirm the arrangements for your project.

What do I need to provide to get set up?

Business details including ABN and/or ACN and a finance contact; marketing details including logos, style guides and the brand character you want; and familiarity with the client Terms and Conditions. No particular billing system, payment method or logo file format is specified. Submitting this information does not by itself create an account or confirm a booking.

What is the difference between an order and a booking?

An order covers the overall property job. A booking is an individual service within it — photography, or a floor plan, for example. One order can contain several bookings, each scheduled separately.

How do I place an order in DREAM?

Sign in with your account credentials, add the property address and details, select a saved Favourite or build a product selection, schedule each product against available service times, then review and confirm. You receive an email confirmation. Photography and floor-plan work can be scheduled together; video requires a separate booking.

How do I arrange property access?

Provide access information 24 hours in advance. Options are a key safe, meeting an agent, vendor, tenant or another person on site, key collection for an additional fee, or no private access where the job does not need it. Different days within one order can have different arrangements. Include a contact name and phone number so field staff can resolve problems on the day. Same-day rescheduling requires a call to Customer Support.

How do I review and amend the work?

You receive an email when proofs are ready. For photography and floor plans, submit selections and pin-based markups through DREAM with clear comments on the specific area needing attention. Video amendments go through Vimeo. Submit through DREAM rather than email or phone — it processes faster. For proofed photography, submitting selections is what starts the post-production clock, and selections after 5 pm count as received the next business day.

When will the finished assets arrive?

Photography is delivered by close of business the next business day after the shoot, or after submitted selections for proofed work; selections after 5 pm count as next-business-day receipt. Floor plans follow measuring. Video first drafts take two business days for Social/Showcase and three for Prestige/Custom. Express photography and floor plans can be delivered before midday on the next business day for an additional charge. Request Express when ordering and before the booking. The FAQ specifically requires at least 48 hours’ notice for photography; confirm the required notice for floor plans. Express is not available for video.

How long are my files kept?

Approximately 90 days, after which they are removed. Download and save your files to your own storage — indefinite portal access and archive recovery are not guaranteed.

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