Onboarding

Prepare your business and brand information so we can plan a workflow around your projects. Your dedicated account team works with you to understand your brand, how you operate, what you need from a marketing partner, and your timeline and budget.

What to have ready

Our onboarding information does not prescribe a billing system, payment method, minimum spend or logo file format. Confirm any account-specific requirements with us. Supplying these details alone is not confirmation of an account or a booking.

For your first brief, it helps to include the property or development, campaign audience, deliverables, publication channels, deadline, access arrangements and the person coordinating feedback. This is a preparation checklist; your account team will confirm what your project requires.

Understand the quote and terms

Read your written quote with the full client Terms and Conditions. Different provisions in a written quote can take precedence over the general terms.

• Quoted prices exclude GST. Delivery, packaging, freight and insurance may be charged in addition.
• The usual invoice payment period is 14 days, subject to the quote or other agreed arrangements. Some supplies may require payment before delivery when you are notified.
• Quotes may change on 14 days’ notice where reasonably necessary under the terms.
• Delivery dates are estimates. Confirm the schedule for your booked products and account for proof selection and approval time.
• We retain copyright and image-file ownership unless a signed agreement says otherwise. Your licence covers the agreed media, territory and duration. Third-party reuse or transfer may require written permission.

The terms define UA as Urban Angles Pty Ltd, ABN 47 099 585 529, acting for itself and as agent for the suppliers described in them. They name Victoria as the governing state. This overview does not replace the published terms or your quote.

Read turnaround and pricing FAQs · Read our privacy policy

Set up your ordering workflow

Once your account is ready, use DREAM, our Digital Real Estate Asset Manager, to place an order:

1. Sign in with your supplied credentials.
2. Add the property address and details.
3. Select a saved Favourite or build a product selection.
4. Schedule each product against the available times.
5. Review and confirm your order. You receive an email following confirmation.

An order is the overall property job; a booking is an individual service within it. Photography and floor plans can be scheduled together. Video requires a separate booking to avoid interference between teams. A requested time should not be treated as confirmed until the order is confirmed.

Office administrators create and edit shared DREAM Favourites. You can add products to a Favourite within an individual order without changing the shared Favourite.

Sign in to the Urban Angles app · Read the ordering guide

Prepare for your first booking

Provide access details 24 hours in advance, including a contact name and phone number. Options include a key safe, meeting someone on site, key collection for an additional fee, or no private access when the work does not require it. Confirm the key-collection fee with us. Different booking days can have different arrangements.

Update access through the Dashboard calendar or the booked-time entry in your order. We send a reminder the preceding day when details are missing. Call Customer Support for same-day rescheduling.

Choose whether you need photography proofing when ordering. With proofing, you select the images for post-production; without it, our photographer selects them. Submit photography selections and image markups through DREAM, and video amendment comments through Vimeo. Proofed-photography turnaround begins when selections are submitted, with selections after 5 pm counted as received the next business day.

For the complete production, quality-control, approval and delivery sequence, see Our Process and The Urban Angles Way. Product image counts, Prestige finishing, revision arrangements, delivery formats and platform requirements are covered in our booking FAQs and should be confirmed for your scope.

Save your delivered files

We advise that final assets are kept for approximately 90 days and then removed. Download and retain your own copies. This is approximate guidance, not a guaranteed storage term; confirm any special retention requirement with your account team.

Get help

Customer Support is available Monday to Friday, 8:30 am–5:30 pm, on 1300 144 255 or studio@urbanangles.com. Confirm the timezone and public-holiday arrangements when needed.

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