We're an iGUIDE Supplier

The announcement and offer context below reflect the sources collected on 17 September 2026. Confirm current booking eligibility and terms with us.

We are an official iGUIDE accredited partner, able to combine a 3D virtual tour with photography and a floor plan in one booking. Our published free-tour conditions are set out below.

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What is iGUIDE?

More than a walkthrough video.

iGUIDE uses LiDAR scanning to capture a property in one visit and generate an immersive 3D virtual tour buyers can explore from anywhere. The original announcement describes REA Group taking a majority stake in the technology.

We can now complete an iGUIDE Virtual Tour, Floor plan and Photography in one booking.

View Example

Published offer context

Our launch guidance collected on 17 September 2026 says a standard iGUIDE tour is free when photography and a floor plan are booked together and the tour is loaded to the campaign on realestate.com.au. Customers are asked to request the tour. An agent-branded version was listed as a $25 one-off add-on; confirm GST treatment, eligibility and any offer end date with us. Confirm the current offer before booking.

Any REA content credit is administered by REA Group, with eligibility and amounts confirmed through the customer’s REA account manager. It is not our rebate. Published launch information.

How it sits beside the other virtual products

iGUIDE is one of several ways of showing a property to someone who is not standing in it, and they answer different questions.

What it is What it answers
iGUIDE LiDAR capture producing a 3D tour, with its own booking and publication conditions Walk the property remotely, from a campaign listing
VR360 / Matterport A 360° virtual tour, listed under floor plans and virtual services Explore an existing property remotely
Floor plan A measured plan of the property How the rooms relate, and what size they are
Video A directed edit — Social Property Trailer, Showcase, Prestige or Custom A story told in a fixed order, for social and campaign use

The realestate.com.au publication requirement above applies to the advertised free iGUIDE offer. It does not establish a restriction on every use of iGUIDE, or the pricing and publication conditions for a Matterport tour. Confirm the appropriate product and terms for your campaign.

Booking all three in one visit

The combined booking works because of our published scheduling rule: photography and floor plans can share an appointment. Video is the exception — it requires a separate booking, so that our production teams do not interfere with one another. A capture visit for a tour and plan sits with the photography appointment, not with a video shoot.

The things to settle before the day are the ordinary ones:
Access Confirmed 24 hours in advance — key safe, on-site meeting, key collection (fee applies), or no private access needed. Different access methods can be set for different booking days in the same order
Appointment length No standard length — it depends on property size and what is being delivered. Discuss it at booking
Floor plan delivery Files by close of business the business day after measuring
Photography delivery Final images close of business the business day after the shoot, or the business day after selections when proofing. Selections after 5 pm count as the next business day
Adverse weather Photography and floor-plan work usually proceeds; video and drone are usually rescheduled, at no charge
Cancellation $55 day photography inside 3 hours · $110 dusk, video or drone inside 24 hours

Prepare the areas to be captured before the visit using the pre-shoot checklist. Confirm the rooms and capture scope with us when booking.

Pricing and terms

Floor plans and virtual services start from $75, photography from $165 and video from $440 — category entry points, not a price for every package. Our quoted prices exclude GST, quotes are current at the quote date and may change on 14 days' notice, and the usual invoice period is 14 days.

Our general file-retention guidance is about 90 days; download and store your delivered files. This does not establish an iGUIDE hosting period, which should be confirmed separately. We retain copyright and image-file ownership unless a signed agreement says otherwise; the licence covers the permitted media, territory and duration.

Orders are placed and delivered through DREAM, where photography and floor-plan orders, scheduling and amendments all sit in one place.

Get in touch

For a new enquiry: Contact Urban Angles · Email studio@urbanangles.com · Call 1300 144 255

Our customer support operates Monday to Friday, 8:30 am–5:30 pm.

Floor plans and virtual services · Photography · Help and FAQs · More PIC News

What does the iGUIDE article announce?

We are an accredited iGUIDE partner able to complete photography, a floor plan and an interactive tour through one booking.

How does iGUIDE differ from a walkthrough video?

The announcement describes LiDAR capture in one visit and an interactive tour buyers can explore themselves remotely, rather than a fixed edited viewing sequence.

What conditions apply to the published free-tour offer?

The linked launch guidance says photography and a floor plan must be booked together and the tour loaded to the campaign on realestate.com.au. The collected offer is not proof of current eligibility; confirm it when booking.

What does the collected guidance say about branding and REA credits?

It lists a $25 one-off agent-branded add-on. REA administers any eligible content credits separately; amounts and eligibility are for the customer’s REA account manager to confirm.

When are the finished files delivered?

On our current published terms, photography files are available by close of business on the business day after the shoot. With proofing, the clock starts when selections are submitted, and selections after 5 pm count as the next business day.

How do I request a change to an image?

Image selections and markup pins go through DREAM. Place the pin on the part of the image that needs attention and add a clear comment, which reaches the team member scheduled to retouch it.

How long are the delivered files kept?

Final assets are kept for about 90 days and then removed, so download and store them in your own system. That is approximate published guidance rather than a contractual retention period.

How much notice do you need for property access?

Access details are needed 24 hours in advance. A contact name and phone number helps our field crew resolve problems such as finding the property or coordinating arrival.

Who owns the images we commission?

We retain copyright unless a signed agreement says otherwise, and you receive a licence for the agreed media, territory and duration. Tell us up front where the assets will run so the licence covers it.

What do these services cost?

We publish category entry points only — photography from $165, video from $440, floor plans and virtual services from $75. Quoted prices exclude GST. Those are starting points rather than a price for a particular job, so ask us for a current quote with the scope confirmed.

How do I start a project with you?

Share the property or development address, the services you need, the campaign channels, any access constraints and your preferred delivery date. We will confirm scope, availability and price on a current quote before anything is booked.

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